Stateroom Steward - Kouzon
By applying to this position, your application will be submitted to Kouzon, one of Princess Cruises official Hiring Partners based in Eastern Europe. A recruiter from Kouzon will contact you soon if your qualifications align with our requirements for this position.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- The Stateroom Steward is responsible for consistently delivering guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals. They are accountable for addressing any shortfalls in product delivery that may negatively impact the guest experience and are responsible for providing timely, effective, and personalized resolutions to guest requests and concerns.
- The Stateroom Steward also supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. They anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution. They are knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.
- The Stateroom Steward also takes every opportunity to upsell ship services, specialty dining outlets, and beverage options. They are knowledgeable about the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials, share best practices and efficiencies with the leadership team, and embrace company updates and strategies to deliver on their guest experience commitment. They complete mandatory and structured training programs to enhance their roles and prepare them for career path opportunities.
Skills, Knowledge & Expertise
- Minimum 3 years of experience in housekeeping as a stateroom/ cabin steward in a comparable establishment. Previous cruise ship experience is required for this role.
- A comprehensive knowledge of Public Health and environmental regulations pertaining to stateroom service.
- Proficiency in English, including both written and verbal communication.
- The role of Stateroom Steward requires a deep understanding of guest service, a high level of motivation to excel in all job duties, and a natural ability to surprise and delight guests while maintaining courteous and professional relationships in a diverse cultural environment.
- The ideal candidate will possess excellent communication skills and a warm, friendly, and caring personality. They will be able to continuously surprise and delight guests throughout their cruise experience. They will also demonstrate a strong commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
- A thorough comprehension of the fundamental principles of guest service, coupled with the aptitude and dedication to consistently deliver exceptional service to the guests.
Benefits
Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
About Princess Cruises
More than 1.7 million guests enjoy the Princess experience each year as they travel to 300 destinations around the world. Exceptional customer service is the cornerstone of our success thanks to our team members on land and at sea — the cruise industry’s best. We offer a variety of opportunities for highly motivated people who seek a challenging and rewarding career. Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.
Fraudulent Employment Opportunities
We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess' recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed below. If you have any suspicion about the nature of ads or websites claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence (choose from the list below).
Find your local recruitment partner and learn how to apply
Fraudulent Employment Opportunities
We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess' recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed below. If you have any suspicion about the nature of ads or websites claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence (choose from the list below).
Find your local recruitment partner and learn how to apply
Our Hiring Process
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